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FAQs

ABOUT BAB ORCHIDS
Where do your orchids come from?

BAB Orchids sở hữu hệ thống nhà vườn riêng tại khu vực Lâm Đồng, chuyên trồng giống Lan Hồ Điệp được ươm mầm và nhập khẩu trực tiếp từ Đài Loan. BAB Orchids chỉ sử dụng dòng Lan loại A để đảm bảo được chất lượng và luôn có chính sách bảo hành cho các sản phẩm mà chúng tôi cung cấp.

ONLINE PURCHASE
Where do you ship your products?

We deliver to Ho Chi Minh City, Da Nang City. For orders outside Ho Chi Minh City, please contact us by phone 0786 34.35.36

What are your shipping fees and delivery policy?

Shipping fees: BAB Orchids offers free shipping within 5km radius or on orders over 3.000.000 VND to all urban districts of HCMC. Delivery outside of 5km radius may incur a shipping fee, based on the KM distance (10.000 VND/km).

Delivery policy:

1. General conditions

Goods will be delivered at the address given by the customer. Customers are responsible for providing sufficient information to ensure a smooth delivery process – for example, exact addresses, street numbers, provinces, city names, names of districts, communes, wards, and phone numbers. We are not responsible for failed delivery attempts in case the customer wrote an incorrect address when placing the order.

In case the recipient is absent, flowers will be transferred back to our store to wait for customer processing comments. The customer must pay 100% of the order value.

2. Delivery time

After receiving advanced payment from the customer, we will deliver according to the time chosen by the customer. In case that the delivery time is not possible, we will inform the customer. Orders can only be carried out in the case of both accept from both the customer and us.

3. Delivery issues

Deliveries are carried out by our partners. Goods could unintendedly be damaged during transport, for example, break or shatter. We recommend our customers to check the condition and quantity immediately after receiving their goods. Customers must give notice about any complaints related to shipping within 1 hour after receiving the goods. Customers may notice us via:

Phone (phone number under “Contact”)

Email: customer.services@bab-orchids.com

4. Order tracking

Customers can check the delivery status via “Order tracking” on our homepage or call our center. Our staff is responsible for updating customers on their order statuses. After receiving an order, our staff will contact the customer regarding the order status. Subsequently, our staff will carry out the following stages before the customer receives his/her products.

How can I pay for your products when I order from the online shop?

You can place your order via the BAB Orchids shop online https://www.bab-orchids.com/. You can then purchase your preferred items simply by checking out and opting for one of the following payment methods:

    • Cash on delivery
    • Pay at store BAB Orchids: 281/41/4 Le Van Sy, Ward 1, Tan Binh District, Ho Chi Minh City
    • Direct bank transfer
      Account name: BAB FARM COMPANY LIMITED
      Account number: 191 3503 7462 016
      Bank name: Techcombank – HCM branch
    • OnePay: ATM cards or Credit/Debit cards.
CANCELLATION POLICY
Cancellation or Replacement Policy

Cancellation of orders:

The order must be canceled before 8 working hours prior to the expected delivery time (from 8:30 am to 6:00 pm). By canceling an order later than 8 working hours respectively prior to the expected delivery time, the customer will still be charged 100 % of the order costs.

Order changes:

BAB Orchids will be accepted and free of charge for the customer if they want to change something in their order before expected delivery time at least 04 hours. We do not accept any change of the product at the time of delivery or when the products have been completed.

The customer must pay the price difference if the value of the new order exceeds the value of the original order. We make no refunds for the difference in value if the new product’s value is lower than that of the previously ordered product.

Returns Policy

We are responsible for providing adequate and accurate information about all products on our website including images, color, style, size, quantity, material, etc. Customers should consider carefully before making the purchase. We only accept returns if the product is nothing similar to the picture and/or description on our website and/or of insufficient quantity. In these cases, customers will receive a full refund, i.e. product price and shipping charges. The customer will receive a refund no later than 5 days after receiving our official reply. Refunds are paid out via bank transfer, check, PayPal, or in cash.

We will only take on responsibility for errors caused by us. Returned products that are incomplete, broken, damaged, dirty, torn, or have lost their tag due to the customer’s negligence will not be accepted.

MORE QUESTION
Would you like to get in touch?

If your question was not answered in the above FAQs then please reach out to us and we will be happy to assist you.

Hotline: 0786 34.35.36